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Accessibility

Middlesbrough Theatre and all of our staff are committed to making your visit to the venue as welcoming and comfortable as possible.

We have created an Access Information Guide which provides more details on the venue and its different spaces to help you plan your visit with us.

Please download the guide for more detailed information on the venue and other services available.

Middlesbrough Theatre Access Information

Booking Information:

The Box Office is open 10am-6pm Monday- Friday. 10am-3pm Saturdays.

You can book tickets in person at the Box Office or by calling the Box Office on 01642 81 51 81 (please note companion tickets can’t currently be booked online).

A complimentary Personal Assistant ticket is available at the venue’s discretion to those who need assistance from another person to be able to access the Venue & evacuate safely.

Please request your companion ticket at the time of booking, evidence will be requested.

Once your evidence has been accepted it will be valid on our booking system for a 12 month period (6 months in the case of a doctor note)

Proof of Eligibility

The following forms of evidence may make an individual automatically eligible for a free companion ticket in addition to their ticket:

  • a letter from the local authority confirming receipt of disability allowance
  • Local authority disability pass – this does not include Blue Badges.
  • Local authority visual impairment card
  • Disability rail card
  • Doctor’s note (valid for 6 months only)
  • CEA Card

We recognise that the evidence above may not include everyone that has an access requirement.

If you do not have the above but wish to apply for a free personal assistant ticket, please contact us and it will be assessed on a case-by-case basis.

If you have any further access requirements or questions relating to the accessibility of Middlesbrough Town Hall please contact the Box Office:

By e-mail on [email protected]

By post our address is Middlesbrough Theatre, The Avenue, Linthorpe. TS5 6SA

We aim to respond to all queries within 24 hours.

ACCESSIBILITY OF THIS WEBSITE

We want as many people as possible to be able to use this. Our accessibility statement below explains how our website has been made so it is accessible to all.

1. Using this website
This website is run by Middlesbrough Council. We want as many people as possible to be able to use this
website.

For example, that means you should be able to:
* Zoom in up to 200% without the text spilling off the screen
* Navigate most of the website using just a keyboard
* Navigate most of the website using speech recognition software
* Listen to most of the website using a screen reader (including the most recent versions of JAWS,
NVDA and VoiceOver)
* View the website using any device e.g. Mobile phone, Tablet, Desktop computer
* View any videos that we add to this website, ensuring they are accessible to all with audio or
written alternatives available where required
* View and understand content where we use colour. We will ensure that colours used have a
sufficient colour contrast

AbilityNet has advice on making your device easier to use if you have a disability.

Please note this website may not function correctly if you are using an older browser i.e. Internet
Explorer. It is recommended if you are using Internet Explorer that you instead use Google Chrome or
Microsoft Edge.

2. How accessible is this website?
Most of this website is compliant with the W3C WCAG 2.1 AA accessibility standard. However, there are
some parts of this website that are not fully accessible:
* Some Alt Tags are missing which identify the purpose of an image
* The event search allows for the wrong date format to be added
* Some elements are missing a visible border when navigating the website using a keyboard only

3. What to do if you can’t access parts of thisvwebsite
If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording please email [email protected]
We’ll consider your request and get back to you within 10 working days.

4. Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t
listed on this page or think we’re not meeting accessibility requirements, contact the Middlesbrough
Theatre team by emailing the issue to [email protected]

5. Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies
(Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support
Service (EASS).

6. Technical information about this website’s accessibility
Middlesbrough Council is committed to making its website accessible, in accordance with the Public
Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA
standard, due to the non-compliances listed under section two of this page.

7. How we test this website
This website is tested every 28 days. The tests are carried out by the Middlesbrough Council Digital Team
using online accessibility reporting tools. Required changes that are discovered as a result of these tests
will be implemented within three months.

8. What we are doing to improve accessibility
Our accessibility road map below shows how we aim to improve accessibility across this website.

Action
All images will have a descriptive Alt Tag added to assist visually impaired users

Target fix date
June 2021

Action
Give guidance to users of the event search form when an incorrect date
format is entered and how to correct this.

Target fix date
June 2021

Action
A visible border will be added to all elements of the website to assist those
users navigating the website using a keyboard only.

Target fix date
June 2021

This statement was prepared on 01/03/2021. It was last updated on 30/03/2021.